Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
Commands
There are a number of commands you can enter in your Cbox to perform actions that would otherwise require a tap or click, or that are not available through other means.
Note that commands are not formally supported by Cbox, and are liable to change, or not to function, at any time.
Enter commands as if they were messages in your Cbox:
- //debug [watch] — shows debugging information.
- //reload [clean] — refreshes the Cbox iframe. Enter //reload clean to clear local data. (This will log you out and reset preferences.)
- //ignore joe — ignore the user joe. Leave out the name to get a list of currently-ignored users. Repeat the command with an ignored name to un-ignore that person.
- //pm mary hello! — sends hello! to the user called mary. (Requires private messaging to be enabled.)
- //colors — open a colour palette to change your message text colour (requires boxcode to be enabled.)
- //tetris, //sudoku, //wordsearch game-id — for wordsearch, invite another user to enter the same command, with the same game-id, to join your game.
How do I choose a secure password?
Your security online is important to us. Please consider these guidelines for choosing a secure password:
- Avoid words which appear in the dictionary.
- A longer password is generally better.
- Mix uppercase letters, numbers, and other special characters into your password.
- Your password should not easily be associated with you – don't use your name or birthdate in your password.
Cbox will send you a password reset email if you ever forget your password here. This means that your email account must be at least as secure as your Cbox account. Do not use the same password for Cbox that you use for your email account. This is good practice generally: it is common for Internet services to send password reset emails to your email address. If any one of them is compromised, the risk is limited to that account only if your passwords are different.
A good tip for choosing a strong password: start with a memorable sentence. Then take the first letter from each word in the sentence to make your password. Use a mix of upper- and lower-case letters and use a number or other non-alphabetic character as a substitute for at least one letter.
On MyLeague my Cbox doesn't show the "name" box
By default, Cboxes embedded on MyLeague.com are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."
If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation — choose "Inline (default)". Then a new embed code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.
Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.
What are the emoticon / filter limits?
Because emoticons and filtering rules require additional message processing time, we have a limit on the number that can be defined per Cbox. The limits vary by plan and you can upgrade if you need to increase them.
If you later downgrade your plan, your limits will be reduced but we will not automatically delete any of your data.
Is Cbox free?
We have a free plan, which will always be free, but it does not offer the full complement of features available with Cbox. Our paid plans come with plenty of good reasons to upgrade.