Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

You can hide the email/url box at your control panel. Note that this input is required if you have avatars enabled, but otherwise, you can disable it.

Moderation is available on paid Cboxes. Messages on a free Cbox can only be deleted via the control panel only.

You can create a mod or admin name at your Users page, either by selecting one of the existing registered names and clicking the "Mod" button, or by creating a new registered user with Moderator or Administrator status using the form on that page.

To log in with a mod/admin name on your Cbox, enter the name in the "name" box, click the "profile" link at the bottom-right, and then enter the password.

After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.

You can set your preferred language at your control panel. This will change the language that your Cbox is displayed in, providing that we have a translation for that language. The Cbox website and control panel is only available in English.

If you would like to provide a translation for Cbox for your language, please contact us.

This is the message that shows when your Cbox is accessed from an address other than the one specified at your Publish page, when you have the option "Allow access only at this address" enabled.

A common reason for this to happen is that you have entered an address that is more specific than it needs to be — for example, including the "www." at the beginning when your visitors don't need to include that to reach your website. Most of the time "mysite.com" works just as well as "www.mysite.com", but if you have specified "www.mysite.com" as the only address to allow access at, then Cbox will show an error when you arrive at your site via "mysite.com".

The solution is to simplify the address so it covers all the legitimate routes to your page, or turn off the option "Allow access only at this address."

We've recently launched a new version of Cbox with an entirely new interface. By going back to the basics and building a modern UI, we have created a more flexible, accessible platform to support future development.

Some of the things that have been improved in the new Cbox:

1. Mobile responsiveness. We've enlarged the buttons and done away with popups; overlays keep all functions in the Cbox itself.
2. Message history. Simply scroll back to load older messages.
3. Registration and login. It's clearer and quicker to register a name and log in with it.
4. Avatars. Users can upload pictures from within Cbox. No need to copy-paste URLs.
5. Themes. The new Cbox supports more fonts and more colour options.
6. Embedding. The embed code has been simplified to support more platforms.

Migrating to V10

If you already have an older Cbox, you can get the latest version by creating a new Cbox on your account. While it's not possible to transfer your data and settings automatically, we can transfer any paid credit balance if you decide to switch over to your new Cbox: simply contact us to request a transfer.