Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.

It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.

Finally, you may want to contact us from another email address for further assistance.

Check out the control panel. Cbox is highly customizable, and the options are arranged in the control panel into sections. Some options are only available on paid plans. These will usually be greyed-out. Upgrading will unlock these options, but will not automatically enable them.

Most changes to settings will take effect immediately, but some will require that you refresh the page that your Cbox is on. If you have embedded your Cbox on your website, you will generally not need to reinstall it. Settings that change your embed code will notify you of this.

Paid Cboxes support Facebook authentication for user registration. You can enable this option at your Users page.

Facebook authentication makes it easy for users to register their names with your Cbox, because they do not have to enter or remember a separate password for Cbox. They tap the "profile" link and then the "Log in with Facebook" button. If they are already logged in with Facebook and have previously accepted the Cbox app connection, then they will be logged in without any further prompt.

Facebook authentication also makes it easier for you to control access to your Cbox, because bans against Facebook users will apply to their Facebook identity, not just their name or IP on your Cbox.

Cbox does not use its Facebook integration to post to users' feeds; we only ask permission to retrieve the user's name and email address, as well as basic public information that all Facebook apps receive. We may set the user's avatar on your Cbox to their Facebook profile picture by default, but they are free to change this.

The ActiveX prompt appears in very old versions of Internet Explorer if the security level setting is high. Cbox uses ActiveX in some versions of IE for refreshing and posting. However your Cbox will function fine without ActiveX if you choose to disable it. To disable the dialog, follow these steps:

1. Select Tools -> Internet Options from the menu.
2. Choose the Security tab.
3. If the Default Level button is not disabled, click it.
4. Set the Security level slider to Medium.

If that does not work, or you have set up a Custom Level, click the Custom Level button and ensure that "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" are both set to Enabled.

This can happen when you are using the same ISP as a user who was banned on your Cbox — either you are sharing an IP address, or you are being assigned dynamic IP addresses. To unban yourself, go to your Bans page and unban the most recent bans one by one until you are able to post again.