Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

These links and all other ads are removed automatically when you upgrade your Cbox to a paid plan.

You can change your Cbox's size on the Layout page of your control panel. Simply change the values for width and height, and then save your changes. You will then be informed that your code has been updated — go to your Publish page to get your new code, to reinstall your Cbox on your website.

If the message input area in your Cbox looks wrong, or cut off, you may need to increase the "Form height" setting, also at your Layout page.

Your Cbox does not in fact have to be a fixed size. You can edit your embed code directly to introduce relative widths and heights.

First try recovering your password. If your account is not found or you do not receive the email, the account may have been closed.

Cbox reserves account names for some time after an account is closed. If you want to use the same account name, we can sometimes assist if you contact us.

When you ban a user in your Cbox by clicking the [o] ban button, or at your Messages page, Cbox will ban the name as well as the IP address.

You can also prevent a name from being used by reserving it. To reserve a name, register it at the Users page, without a password. Nobody will be able to log in with this name. If it is already registered, delete the name and re-register it with a blank password.

By default, Cboxes embedded on MyLeague.com are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."

If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation — choose "Inline (default)". Then a new embed code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.

Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.