Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
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A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
Unfortunately, some web hosts don't support Cbox (including MySpace, Friendster, and others). If you install your Cbox and all you see is code, or nothing at all, your host may not be allowing the HTML code that Cbox needs.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A:
Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.
If you have a Premium Cbox you can even edit CSS directly.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A: Currently we don't require that you activate your account before you can use it, but you should still receive an email when you sign up, within a few hours.
Double-check that your address is correct on your account info page. Also be sure that our email hasn't been put in a junk mail box by accident.
A: Moderation is available to
Premium Cboxes only.
You can create a moderator account for yourself at your Control Panel, either by selecting one of the existing registered names and clicking "Mod", or by creating a new registered user with Moderator status using the form at the bottom of that page.
Once you have the moderator account set up, log in with it on your Cbox: enter the name in the "name" box, click the "profile" link at the bottom-right, then enter the password.
After successfully logging in, you should see [x] and [o] icons next to each message in your Cbox. Clicking the [x] deletes a message, while clicking [o] bans the user that posted the message.
A: Yes, if you are using the MyLeague-integrated Cbox code, you can prevent Guest from posting. Simply enable the option "Users must be registered and logged in to your Cbox before posting" at the
Registered users page in your control panel.
A: You can move your Cbox
code around on your web pages to make your Cbox show up in a different place. You can also make it align to the centre or right side of the page, by editing the code a little.
The second line of your cbox code looks like this:
<div align="center" id="cboxdiv">
Change align="center" to align="left" or align="right", depending on where you want your Cbox to go.
To move it up or down on your page, you'll need to move the code to a different part of your layout. If you have access to the HTML of your page but don't know HTML, test different places to see which works best.
If you have a Xanga website then your code will be different. Your Cbox's position will depend on your template, and can't be changed without altering the template.
A: The ActiveX prompt appears if your Internet Explorer security level is set too high. To disable the dialog, follow these steps:
- Select Tools -> Internet Options from the menu.
- Choose the Security tab.
- If the Default Level button is not disabled, click it.
- Set the Security level slider to Medium.
If that does not work, or you have set up a Custom Level, click the Custom Level button and ensure that "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" are both set to Enabled.
Cbox uses ActiveX in some versions of IE for refreshing and posting. However your Cbox will function fine without ActiveX if you choose to disable it.
