Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

The most likely reason for this is that it was delayed, or trapped by a spam filter. Check your spam folder in your email client. If emails from Cbox are repeatedly being marked as spam, try adding our addresses to your email client's address book.

It's also possible the email address we have on record for you is wrong. If you know your account details, log in and check your email address is correctly spelled.

Finally, you may want to contact us from another email address for further assistance.

You can downgrade from Pro to Premium at your control panel. Your Pro features will be disabled automatically.

If you let your Premium plan lapse, it will not automatically revert to a Free Cbox. Your messages and settings will be saved but your Cbox will be locked. You will be able to renew at any time reactivate it. To get back on the Free plan, simply sign up for a new Cbox, using a new Cbox name.

If our service is not meeting your expectations on any plan, please contact us and we will do what we can to improve your experience.

Cbox supports custom emoticons. You can add and delete emoticons at this page in your control panel.

You can control the size and other layout properties of emoticon images using CSS.

To add a new emoticon, simply click the Upload button and then select the image file, either from your device, or by pasting in a URL. Formats supported are GIF (including animated GIF), JPG, and PNG.

Each emoticon needs a shortcut code, so that users can simply type the code to insert the emoticon. This code can be anything you like, but it's recommended to use a common prefix/suffix to avoid conflicts with ordinary words in conversation. For example, :hello: will not conflict with "hello world". After clicking Save, your new emoticon(s) will be available immediately in your Cbox.

In the Date options in your control panel, there is a "Zone" setting. Click the [reset] link to have Cbox attempt to figure out the correct time zone based on your current clock time. If it's still not correct according to the example shown on that page, add or subtract 1 from the Zone number until the example time shown is correct. Your time zone may be negative or positive.

You can also change the "Date display" option to show relative timestamps — this way the clock time is not shown on your Cbox at all, but rather a relative time, such as "2 minutes ago".

Cbox Premium and Pro allow you to customize the four built-in usergroup name colours at your Themes page. The group colours you can specify are Normal, Registered, Moderator, and Admin. These correspond to the user types at your Users page.

In addition, you can use Filtering rules to specify unique styles for selected names, including unregistered ones. To do this, add rules as follows, one per line:

jacob:[color=green]jacob[/color]

In the above example "jacob" is the name of the user. You can change the colour to any valid HTML colour name or hex code. You will need to have boxcode enabled in order for this to work.

Custom CSS-based rules

For registered users you can create custom CSS to target their names or messages by ID. For example:

.msg[data-uid="123456"] .nme {
    color: red;
}

The data-uid is the registered user's Cbox ID. The easiest way to get this is to click the user's name in your Cbox. An at-tag will appear in your message input box, e.g. <@123456|ExampleUser> where the number after the @ is the user ID.