Help & Support

Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.

If you install your Cbox and all you see is code, or nothing at all, your host may be stripping out or neutralizing the HTML iframe tags that Cbox needs. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean editing the template, or switching your editor from text to HTML mode.

Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!

Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.

If you have a Premium Cbox you can even edit CSS directly.

At its simplest, the Custom filter box accepts a list of words that you want hidden or replaced in your Cbox users' names and messages. But since filter rules can have HTML in the replacement text, you can do some interesting things with them. Here are some examples:

1. Assign custom name colours
   You can set colours for admins, mods and registered users on your Colours & Fonts page, but you can extend these with colours for other users by adding filtering rules, one for each user:

   user_name:<span style="color:green">user_name</span>
   

   Change user_name in the above to the name you'd like to apply colour to, as it appears in your Cbox. If you're doing this with lots of names, you can use a CSS class instead, for convenience:

   user_name:<span class="myclass">user_name</span>
   

   ...and define the class in your Edit CSS page:

   .myclass { color: green }

2. Post pre-set images / "hidden" emoticons
   Use a rule like this to allow you to post an image:

   ![mypic]:<img src="http://www.yoursite.com/path/to/image.jpg" width="20" height="20">
   

   Change [mypic] to whatever shortcut you'd like to use to post the image. Since the replacement HTML does not include this text, nobody else will know what it is!

3. Allow users to post pictures
   You'll need two rules:

   ![img]:<img src="
   ![/img]:" style="max-width: 150px; max-height: 150px">
   

   Users can now post images by entering [img]http://www.address.com/path/to/image.jpg[/img] into your Cbox. Note that if the [/img] tag is left out, the message will be broken.

4. Interact with custom scripts
   For the programmers, filtering rules are useful in combination with scripts placed in your Sticky message area. For example, enter this filtering rule:

   +1:<span class="count-up">Add one!</span>
   

   And paste this code in your Sticky:

   <span style="color: green; font-weight: bold;" id="counter"></span>
   <script>
   window.setInterval(function () {
     var els = document.getElementsByClassName("count-up");
     if (els && els.length) {
       document.getElementById("counter").innerHTML = "Count: "+els.length;
     }
   }, 1000);
   </script>
   

   When someone posts "+1", a counter is incremented. (It goes down again when the message is deleted.)

Order of operations:
Custom filter rules are applied to message text and names in the order that they are entered, and before the default filters, including those that do boxcode and autolinking. This means you can create chains, or internal shortcuts:

sometext:[tag]
someothertext:[tag]
[tag]:www.website.com

Disabling word-boundary matching:
By default, filters are matched to "words", meaning the text to be replaced must be surrounded by spaces or punctuation. Sometimes this is not desirable, such as when you specifically want to match some part of a word, or if you are defining custom boxcode tags which surround other words. To disable boundary matching, simply prepend a "!" (exclamation mark) character to the beginning of the line, like so:

![blur]:<span style="text-shadow: #000 0 0 5px; color: transparent">
![/blur]:</span>

The username that you log in with at the Cbox control panel is the same as your Quick Link. You can change your username at the Account details section of your control panel. This will also change your Quick Link.

If you have forgotten your username and are unable to log in, you can reset your password at this page.

Be sure you are logged into the correct account before installing your Cbox (check the username in the top right of the page).

If you need a large number of message threads (or channels), consider upgrading to Premium Multithreaded. This service allows you to manage an unlimited number of threads on a single account – each thread is like a separate Cbox with its own conversation, but shares the users and settings on your account.

Yes.

To do this, edit the Cbox HTML code for every subsequent Cbox you add after the first, looking for the names "cboxmain" and "cboxform" and adding a number to them, so that they are unique to each Cbox you have on your page. Then add &sno=[number] to both "src" addresses.

For example the second Cbox you add should have these names: "cboxmain2" and "cboxform2". And your src properties will become ...&sec=main&sno=2 and ......&sec=form&sno=2. Note that the "main" and "form" must have the same number for any particular Cbox.

You can ban a name by reserving it. To reserve a name, register it at the Registered users page, but without a password. This will create a name that cannot be used by anyone.

Note that if users can register their own names on your Cbox or if it's not required that users be registered to post, then users can circumvent name bans by changing their names. It may be more effective to ban the user's IP address, which you can do at the Messages page or manually at the Bans page in your control panel.