Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
On MyLeague my Cbox doesn't show the "name" box
By default, Cboxes embedded on MyLeague.com are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."
If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation — choose "Inline (default)". Then a new embed code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.
Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.
How do I find out who posted in my Cbox?
Cbox cannot identify your visitors, but we do record IP addresses. Your Messages page makes them available to you, and you can also ban people from posting in your Cbox from that page.
Formatting messages with boxcode
When boxcode is disabled in Posting options, it is only disabled for user messages. You will still be able to use it for your Sticky message and Custom filtering rules.
Cbox supports boxcode, which is a way to add markup to messages. You can also use it to style your Sticky message and Custom filtering replacement text.
The boxcodes supported by Cbox are:
- [color=#ff0000]hex colour[/color] or [color=forestgreen]named colour[/color]
- [color=#f00,#ff0]foreground and background[/color]
- [b]bold text[/b]
- [u]underlined text[/u]
- [i]italicized text[/i]
- [s]
struck-out text[/s] - [q]
quoted text
[/q] - [sub]subscript[/sub]
- [sup]superscript[/sup]
- [center]centered text[/center]
- [br]
(line break) - [big]larger font[/big]
- [small]smaller font[/small]
- [class=custom]custom-styled text[/custom]
- [code]
fixed-width text
[/code] - [url=https://address.com/hyperlink]link text[/url] or [url]https://address.com/hyperlink[/url]
- [img=https://address.com/image.jpg]image title[/img] or [img]https://address.com/image.jpg[/img]
Combining boxcode
Besides using boxcode in Custom filtering replacement text, you can also match boxcodes in filter rules. See more.
It's possible to combine boxcode by nesting it, with some caveats:
- Tags must be nested in the correct order: [b][u]bold underline[/u][/b] is valid but [b][u]broken[/b][/u] is not.
- The same tag cannot be nested. For example, [class=one][class=two]some text[/class][/class] will not work. To get the intended behaviour in this case, you could have a combined class instead: [class=onetwo]some text[/class].
- The no-attribute form of [url] (e.g. without link text), and both forms of the [img] tag, must be the innermost element in any nested sequence.
Styling boxcode
Boxcode is translated internally to HTML. You can thus affect the presentation of boxcode by editing your CSS. For example, to change the presentation of the [s] tag:
s { text-decoration: none; /* reset default */ opacity: 0.2; }
[class] parameters must start with a letter, and are limited to 20 alphanumeric characters. [class=blink] is valid but [class=2] is not.
The [class] boxcode is intended for open-ended styling. It produces a span with no default CSS. You can create a corresponding class using a cc_
prefix. For example, for blurred text, copy this to your CSS:
.cc_blur { text-shadow: #000 0 0 0.5em; color: transparent; }
Now users can blur the text in their messages: [class=blur]this will be blurred![/class].
Find out more about custom CSS.
How do I choose a secure password?
Your security online is important to us. Please consider these guidelines for choosing a secure password:
- Avoid words which appear in the dictionary.
- A longer password is generally better.
- Mix uppercase letters, numbers, and other special characters into your password.
- Your password should not easily be associated with you – don't use your name or birthdate in your password.
Cbox will send you a password reset email if you ever forget your password here. This means that your email account must be at least as secure as your Cbox account. Do not use the same password for Cbox that you use for your email account. This is good practice generally: it is common for Internet services to send password reset emails to your email address. If any one of them is compromised, the risk is limited to that account only if your passwords are different.
A good tip for choosing a strong password: start with a memorable sentence. Then take the first letter from each word in the sentence to make your password. Use a mix of upper- and lower-case letters and use a number or other non-alphabetic character as a substitute for at least one letter.
How do I automate creating channels with the Channel API?
Cbox Pro provides a very simple API for creating new channels on the fly.
At the Channels page in your control panel you will find your secret API URL. You can open this URL directly in your browser to test it, but it's intended to be called by back-end scripts running on your own site.
The return format for this call is a single line of tab-separated plain-text fields. If there was an error, the first field is "FAIL" and the second field is an error code. If a new thread was successfully generated, the first field is "OK", and the second and third fields are the thread ID and thread key, respectively.
By way of example, this very simple PHP script will generate threads for your Cbox. New threads created via the API will show up in your control panel, but you should store the thread ID and key in your own database as well.
<?php $cb_tid = null; $cb_tkey = null; $cb_rs = file_get_contents('YOUR_API_URL', 'r'); $cb_rp = explode("\t", $cb_rs); if ($cb_rp[0] === 'FAIL') { // There was an error. // $cb_rp[1] contains the error code } else if ($cb_rp[0] === 'OK') { // Success $cb_tid = $cb_rp[1]; $cb_tkey = $cb_rp[2]; } else { // Some other error occured. } if ($cb_tid && $cb_tkey) { // New key generated. Store $cb_tid and $cb_tkey in your database or user session. // And insert them into your Cbox HTML code iframe src URLs: // ....&sec=main&tid=<?php echo $cb_tid;?>&tkey=<?php echo $cb_tkey;?> // ....&sec=form&tid=<?php echo $cb_tid;?>&tkey=<?php echo $cb_tkey;?> } ?>