Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

The "Welcome to Cbox" message appears if there are no other messages to display. You can disable or change it simply by posting a Sticky message.

Note however that the Sticky message differs from the Welcome message in that it remains visible on your Cbox even after other messages have been posted.

If you are a Cbox administrator or owner then you can delete users' data via the control panel. In particular, you can delete messages permanently at here and remove registered user names here.

If you are a Cbox user then you can request the owner or administrator of the Cbox that you have participated in to remove your data.

You can also request a manual data deletion by contacting us, including a reference to your account. We may require that you provide additional information to authenticate you as the account owner.

This may be caused by the Google toolbar's AutoFill feature. You can turn this feature off. First open the toolbar options page (click the "G" icon in the search bar and select "Manage..." from the drop-down list).

For older versions, click the More tab, and then under "Extras", untick the "Automatically highlight fields that AutoFill can fill" option. Newer versions just require that you untick the Autofill box on the Browsing tab, and still newer versions have the AutoFill option on the Features tab.

The user's IP address is probably changing. Cbox has a feature that allows you to strengthen bans so that certain kinds of changing (dynamic) IPs are blocked by a single ban. Cbox Pro has additional features that can pre-emptively ban users of proxies.

Go to your bans page, and select the ban(s) that are not effective. Then click the "Strengthen" button in the top-right. This will "widen the net" on the selected bans. You can click Strengthen again to widen the net even further.

Note that strengthened bans are more likely to affect other people, especially other customers of the same ISP, because they constitute a range of IP addresses. A doubly-strengthened ban covers about 65 000 IP addresses.

If you have a paid Cbox, you have access control features you should enable, including the option to require users to register their names before posting. You can also control whether your users are able to register their own names. You can disable this second option to take control over registration; simply deleting a registered user will then prevent that person from posting, regardless of IP, because they cannot register a new name.

With a Pro Cbox, you can enable "Auto-ban proxies" at your Settings page. Your Cbox will detect proxies, VPNs and Tor exit nodes and will automatically and temporarily ban users who attempt to post from behind such services.

You can move your Cbox embed code around in your HTML to make your Cbox show up in a different place. You can also make it align to the centre or right side of the page, by editing the code a little.

Your code may include something like this:

position: relative; margin: 0 auto;

Remove margin: 0 auto; to eliminate the centering. You can replace it with float: left; or float: right; to make your Cbox move to the left or right, respectively.

To move it up or down on your page, you'll need to move the code to a different part of your layout. If you have access to the HTML of your page but don't know HTML, test different places to see which works best.

Other code variations may have different position methods, but can usually be edited in CSS. For example, the "fixed button" code includes inline CSS which controls its position on the page.