Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Cbox has traditionally supported HTML in filters and sticky messages for paid accounts. For security reasons this option is not enabled by default. Furthermore, in HTML mode, some other features of Cbox may be limited or disabled.

If HTML mode is disabled on your Cbox, then you can add markup and colour to your filters and stickies using boxcode, which supports a range of HTML-like tags.

If you are currently using HTML mode, we strongly recommend disabling it and using boxcode instead — this will help to ensure that your Cbox is as secure as possible and compatible with all features.

When you ban a user, they are not able to post to your Cbox for the duration of the ban. They will also not be able to use any other features, such as private messaging. The default ban duration is one day.

Kicking a user, by contrast, simply disconnects them from your Cbox. Their view of your Cbox will go blank, and they won't be able to see any new messages, nor post.

Unlike a ban however, a kick is not continuously enforced. A kicked user can re-load your Cbox to re-join and resume viewing and posting. For this reason, kicking can be useful as a deterrent or warning — or simply to drop idle users — but it cannot prevent a user from returning to your Cbox.

You can hide the email/url box at your control panel. Note that this input is required if you have avatars enabled, but otherwise, you can disable it.

Creating a Cbox is quick, easy, and free. Simply visit this page, and fill in the form. Your Cbox will be created instantly, and you will be able to get started right away.

The "Welcome to Cbox" message appears if there are no other messages to display. You can disable or change it simply by posting a Sticky message.

Note however that the Sticky message differs from the Welcome message in that it remains visible on your Cbox even after other messages have been posted.