Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

Cbox cannot identify your visitors, but we do record IP addresses. Your Messages page makes them available to you, and you can also ban people from posting in your Cbox from that page.

Check that sound notification is enabled at the Settings page of your Control Panel.

If it is enabled, then you should see a volume control button in your Cbox. Clicking this will toggle through three levels. It will also play the sound on each click to confirm the level.

If you are using a custom sound, ensure that you have uploaded both OGG and MP3 versions of the file. Cbox chooses which one to load based on the browser's capabilities.

If you still cannot hear the sound, then there may be a problem with your browser or system. Please contact us for further assistance.

You can change your Cbox account control panel password at the Account details section of your control panel.

If you can't remember your current password you can request a new one at this page.

To change the password of a registered name on your Cbox, you will need to delete the registered name in question at the Users page of your control panel, and then re-register the user or allow the user to register again.

If Cbox does not remember your user name between visits, your browser's privacy settings may be preventing Cbox from storing this information.

Some browsers have a setting specifically to block third-party cookies or site data. When Cbox is embedded on a site, it is considered a third-party content source from the visitor's perspective, and this preference will apply.

You can usually configure an exception for Cbox in your browser's privacy settings. Use *.cbox.ws as the address.

If you have set up an exception for Cbox or configured your browser to allow third-party storage, and Cbox still forgets your name, then the problem may be a browser extension instead. To test this, disable all extensions in your browser, and if that fixes the problem, re-enable them one by one until the problem returns. This last extension will need to be configured with an exception for Cbox, as above.

We're excited about this feature, but please note that the technology that supports it is relatively new; there are some limitations and there may be some disruptions as we work on it in future.

You will often want to know when a message has been posted on your Cbox while you have been away from the chat. Today on Android smartphones and tablets using Chrome browser, and for Chrome on the desktop, it's possible to subscribe for push notifications for Cbox messages.

This feature is only available to paid Cboxes, at your Quick Link, and for technical reasons it's only available when the page is loaded over SSL/TLS. Your browser address bar should start https://my.cbox.ws/[your_Cbox_name]

Note: If you accidentally click "deny" to the browser permission request, you will need to reset your browser's privacy settings: in Chrome, delete the Cbox entry at chrome://settings/content under "Notifications" -> "Manage exceptions..."

If you see the bell icon at the top right, you are all set: click or tap the bell to subscribe. The first time you do this, your browser will ask permission to send you notifications on behalf of Cbox. Once we have subscribed you, the bell icon will change — you can click it again to unsubscribe from this Cbox.

Once you are subscribed for notifications, you will receive messages in your device's notification bar whenever new messages are posted to your Cbox. This will work even if the tab is closed. On desktop, Chrome may need to be running but you will not need to have Cbox open in any window.

You can have multiple subscriptions for different Cboxes and you will receive notifications for each. We combine notifications for channels and also rate-limit them to minimize potential disruption.

We are looking forward rolling this important feature out to more browsers and devices in future. Your feedback is invaluable during this process — let us know what you think.